Quality Management

Quality Management not only focuses on measuring product quality, but the means to achieve quality.

QM is intended to help meet and exceed customer/client expectations.

This training provides an overview of the quality management process and tools to assist organizations in planning and attaining quality standards. At the end of the technical assistance participants will be able to:

• Describe the basics of quality management
• Design a plan for continuous improvement in performance and cost-effectiveness
• Measure performance with project evaluation and quality management tools and activities
• Use trend analysis to address staff performance
• Develop a quality management process and report

Our trainings are available to directly funded community based organizations free of charge.

Please request trainings using the CBA Request Information System (CRIS) and ask for NCHP.

In some circumstances, if you are unable to access the system directly, your local health department may be able to request on your behalf.