Housing for Heroes Expansion: Frequently Asked Questions

Bringing Veteran Services Closer to Home in Pima County

Housing for Heroes (HFH) is expanding its Supportive Services for Veteran Families (SSVF) services to Pima County, Arizona! Through this new mobile program, our team will work to make essential housing support and resources more accessible to veterans and their families, including those living in rural communities.

Have questions about what this expansion means for you or a veteran you know? We've answered some common questions below.

1. What makes the Housing for Heroes expansion different from our other SSVF programs?

Unlike our traditional SSVF programs, which primarily serve veterans and their families from designated office locations, the Pima County Housing for Heroes team will offer both office-based and mobile services.

Our case managers will bring services directly into the community using mobile units, helping veterans in rural areas of Pima County connect with resources and support without having to travel to a central office for every interaction.

Our goal is to reduce barriers to accessing services and make it easier for veterans and their families to get the support they need.

2. Will the mobile program still offer traditional SSVF services?

Absolutely! Going mobile doesn't mean changing the core services we provide. Eligible veterans and their families can continue to receive case management, rental assistance, and housing support through the program.

The mobile approach simply gives our team another way to connect with veterans, address their needs, and help them work toward housing stability.

3. What additional resources will the Pima County Housing for Heroes program offer?

In addition to traditional SSVF services, our mobile units will help bridge the digital divide by providing access to technology and internet connectivity.

Veterans may be able to use the mobile office's Wi-Fi and technology equipment to connect with telehealth appointments, access online VA services, and navigate other digital resources.

By bringing these tools into the community, we hope to make it easier for veterans to connect with important services, even when reliable internet access or technology may otherwise be a challenge.

4. Will transportation be available?

Yes! Transportation may be available to eligible program participants who need assistance getting to qualifying appointments or events.

If transportation is a barrier for you, let your Housing for Heroes case manager know. Our team can discuss your needs and determine what options may be available.

5. How often will the mobile team travel outside of Tucson?

As the program gets established, our team will assess community needs and determine a consistent schedule for visiting rural areas throughout Pima County.

We're committed to finding ways to reach veterans where they are, and we'll share more information about mobile service locations and schedules as those plans develop.

Stay tuned for updates as we continue expanding our reach!

6. Who is eligible for Housing for Heroes SSVF services?

Veterans and veteran families who are experiencing financial hardship and struggling to maintain stable housing may qualify for Supportive Services for Veteran Families (SSVF) assistance. This includes veterans who are currently experiencing homelessness, those at risk of losing their housing, and those who need support to maintain housing stability.

Every situation is unique, and our team can help determine whether you may qualify for services. If you or your family are facing housing challenges, we encourage you to reach out and learn more about the resources available to you.

7. What communities in Pima County will the mobile team serve?

As our mobile program gets underway, we're still identifying the communities and locations where our services are needed most.

Is there a community in Pima County where access to veteran services is limited? We'd love to hear from you! Contact our team and let us know where mobile services could make a difference. Your feedback will help us better understand community needs as we develop our service schedule.

8. Do I need an appointment to meet with the mobile team?

No! Both appointments and walk-ins will be welcome at our mobile service locations.

However, please keep in mind that appointments will receive priority, so walk-in visitors may experience longer wait times. Our schedule may also be adjusted based on community needs and service demand.

If you have questions about upcoming mobile visits or want to make an appointment, contact our team for more information.

9. What types of housing assistance are available?

The services available depend on each veteran's individual circumstances and the needs of their family. Our case managers work alongside veterans to develop personalized housing plans that address their priorities and help them work toward housing stability.

Depending on eligibility and individual needs, assistance may include case management, rental assistance, housing support, and connections to additional community resources.

Want to learn more about the services you may qualify for? Completing our online intake form is a great first step toward connecting with our team.

10. Can I use the mobile office if I need internet or technology to access VA services?

Yes! Our mobile units are being equipped with mobile hotspot access so veterans can connect to the internet and access online resources, including VA services.

When appropriate, our team members can also provide assistance with technology-related challenges, helping veterans navigate online services and connect with the resources they need.

Our goal is to make accessing essential services easier, even for veterans who may not have reliable internet access or their own technology.

11. Is there a cost to participate in the program?

No. There is no cost to participate in the Housing for Heroes SSVF program.

We want eligible veterans and their families to feel comfortable reaching out for support when they need it. Our team is here to help you explore available services and take the next steps toward housing stability.

12. Can a family member or service provider refer a veteran to the program?

Absolutely! Family members, community organizations, VA staff, and other service providers can help connect veterans with our team.

You can submit an online intake form on behalf of a veteran or contact one of our offices directly to speak with a team member about getting started.

Connecting a veteran with support can make a meaningful difference. If you know a veteran who may benefit from our services, we encourage you to reach out and help them explore their options.

Click here to find our Online Intake Forms.

13. What if I'm not sure whether I qualify for SSVF services?

That's okay! You don't need to have all the answers before reaching out. Our Housing for Heroes team can learn more about your situation, explain the program's eligibility requirements, and help you understand what options may be available. If our program isn't the right fit for your needs, we may also be able to connect you with other community resources.

14. How can I learn more about the Housing for Heroes expansion?

If you or a veteran you know could benefit from housing assistance or other SSVF resources, we encourage you to reach out to our team to learn more about available services and eligibility.

To contact our Housing for Heroes Pima County office:

201 N. Bonita Avenue, #135

Tucson, AZ 85745

(520) 887-0429